Private Patients
You do not need a referral if you are seeking treatment as a private patient. 
​An initial appointment is 40 minutes and  subsequent appointment is 30 minutes. Extended appointments are available by request (45 minutes or 60 minutes).

Medicare
Under the CDM scheme, patients with chronic musculoskeletal conditions may be referred by their doctor for physiotherapy services, with a maximum of five Medicare-subsidized treatments available each calendar year. This allocation is reset on January 1st of the following year. The treating doctor has discretion in allocating these sessions to different healthcare providers. As of July 2022, Medicare contributes $56.00 per consultation, but our clinic is unable to bulk bill Medicare. Therefore, there will be an out-of-pocket expense of $42.00 per visit to cover the remainder of the consultation fee. It is not possible to receive subsidization from both Medicare and private health insurance for the same session.
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​When paying for your session at our clinic, you will have to pay the full amount up front. Once that amount has been paid, we will process the Medicare rebate on the spot, which is paid directly into your account, provided you have a debit card that is linked to a Cheque or Savings account. Please keep in mind that the rebate cannot be processed on a credit card. 
Specifically, here are the steps:
  1. You pay the full fee.
  2. We swipe your Medicare card and claim the $56.00 rebate for you
  3. We swipe your DEBIT card again, and send the $56.00 back onto that card on-the-spot. 
  4. (You cannot use a CREDIT card for this process)
If you do not have a debit card that is linked to a Cheque or Savings account, the Medicare rebate can be claimed online via the Medicare website.

DVA
Your GP may refer you with a D904 form. Consultations will be billed directly to DVA.

NDIS

NDIS clients are accepted for self managed and plan managed participants.
You will be required to sign a service agreement.
Pricing for consultations is the same as private patient billing.
Appointments are 30-60 minutes depending on your needs.

​Workcover Queensland
We are recognised providers of physiotherapy and exercise physiology to clients under Work Cover funding.  Appointments are 30-60 minutes depending on your number of injured areas. 

We are happy to honour all Workcover Claims with the correct requirements.
  • Doctor’s Referral
    After your work place injury, visit your GP and they will complete a Work Capacity Certificate, they will send a copy of this off to Work Cover Queensland and give you a copy for your records.
  • WorkCover Claim Number
  • Once WorkCover Queensland receives and approves your case, you will be provided with a WorkCover Claim Number and a Case Manager.  If your claim is pending approval, we are still able to get your treatment underway, however, you will be required to cover the cost until your claim has been accepted.  
  • At your first appointment, please bring your
    1. Current WorkCover Work Capacity Certificate 
    2. WorkCover Case Number
  • No Fee
    Once we have your Claim Number and your claim has been approved.  We will bill WorkCover Queensland directly and you will not have to pay anything at your sessions (in line with our payment policy)

Compulsory Third Party Insurance (CTP) Claims
Compulsory Third Party (CTP) Funding can come from a range of accidents and from a range of insurance companies. The main cause of CTP Claims is car accidents, however, third party insurance can have a range of coverings, including: accidents at work where your workplace is self-insured; injuries at club sport where you have insurance.  
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We are happy to honour all CTP Claims with the correct requirements.

  • Referral
    The first step is to visit your GP and they will fill out and sign a Notice of Accident Claim Form. This is then sent to the at-fault person’s insurance company.
  • Approval
    Once the claim has been approved, you will be provided with a Claim Number and Insurance Company details.     If your claim is pending approval, we are still able to get your treatment underway, however, you will be required to cover the cost until your claim has been accepted.  
  • No Fee
    Once we have received the letter of Liability, insurance company details, claim number and Case Manager details by email or  fax in order. We will bill directly to the Insurance Company and you will not have any out of pocket costs.